Job Summary:

We are hiring freshers or candidates with up to 1 year of experience to join our support team as L1 Support Executives for our Accounting Software. This is an entry-level role ideal for candidates looking to start their careers in IT support, application support, or finance tech.

Qualifaction Required - B.com , BBA 

Key Responsibilities:

• Provide first-level (L1) support for our Accounting Software

• Respond to user queries via ticketing systems, email, or chat

• Troubleshoot basic functional or data-related issues

• Escalate technical or critical issues to L2/L3 support teams

• Assist users in system usage, data entry, report generation, etc.

• Log issues accurately and maintain proper documentation

• Follow up with users to ensure timely resolution and closure

Required Skills:

• Basic understanding of accounting or software support

• Good verbal and written communication skills

• Strong analytical thinking and attention to detail

• Willingness to work in a process-driven environment

• Familiarity with tools like MS Excel, email, and browsers

Good to Have:

• Exposure to Accounting tools (Tally, QuickBooks, Zoho Books, etc.)

• Internship or project experience in IT/Application Support

• Basic knowledge of SQL or database queries.